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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James R.

October 15, 2024

5  out of  5
rating by James R.
"My agent Elizabeth R. provided me with very helpful, fast and friendly service!"
We responded:
"James, thank you for your wonderful review! I'm glad to hear that Elizabeth provided you with such helpful, fast, and friendly service. We truly appreciate your feedback and are grateful to have Elizabeth on our team. If you need any further assistance, feel free to reach out to our office anytime. - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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bernie pindek

October 9, 2024

5  out of  5
rating by bernie pindek
"Impeccable service Impeccable prices What a special team that helps you get the best rate Shout out to Richie and the entire team"
We responded:
"Bernie, thank you so much for the kind words! We’re thrilled to hear that Richie and the entire team provided you with impeccable service and helped you find the best rate. We truly appreciate your shoutout and your trust in our office! We're here whenever you need us! - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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Piedad Martín

October 9, 2024

5  out of  5
rating by Piedad Martín
"Pamela Almonte have been the nicer person that treated me in this office. She is kind and give the person seguridad in everything l ask and understand her explanation very good."
We responded:
"Thank you, Piedad, for your wonderful review! I'm happy to know that Pamela provided you with such kind and reassuring service. It's great to hear that her explanations were clear and helpful. We appreciate your feedback and look forward to assisting you with any future needs! - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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erick melenciano

October 2, 2024

5  out of  5
rating by erick melenciano
"Sabrina have been the bestest help ever made me understand everything am very proud with her help"
We responded:
"Thank you, Erick, for your wonderful review! I'm so glad to hear that Sabrina was able to help you understand everything clearly. We are proud to have her on our team. If you ever need further assistance, don't hesitate to reach out. - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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Motty D

October 2, 2024

5  out of  5
rating by Motty D
"Had a really really good experience with kathren she tried to help me and get me the best price possible I tried to get a better quote by other places no one gave me such good quotes she got me all the perks I could get will definitely recommend this insurance agency to anyone that's looking for great personal amazing service"
We responded:
"Motty, I'm glad to hear you had such a positive experience with Katherine! It's wonderful that she was able to help you find the best price and all the perks you were looking for. We truly appreciate your recommendation and are always here to provide great personal service. If you need any further assistance, don't hesitate to reach out. - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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J P

September 11, 2024

1  out of  5
rating by J P
"Poor customer service, I requested to cancel my policy last week. They didn’t do anything. So today I got charged again. I’m just gonna call it. Very poor customer service. I will not recommend you to use them."
We responded:
"J P, thank you for your feedback. I'm sorry to hear about your experience with our customer service. Your concerns are important to us, and I regret any inconvenience caused by the delay in canceling your policy. Please reach out to our office so we can address this matter directly and assist you further."
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Ellis Lia

September 10, 2024

5  out of  5
rating by Ellis Lia
"great advisor excellence 👏"
We responded:
"Thank you, Ellis! I'm glad you found our advice excellent. Your feedback means a lot to us. If you need any further assistance, we're here to help. - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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heshy eckstein

September 10, 2024

5  out of  5
rating by heshy eckstein
"Best insurance agency Contact them and ask for Sal he will give you the best service out there"
We responded:
"Thank you, Heshy, for the fantastic review! We're happy you consider us a great insurance agency. Sal is indeed a valuable member of our team, and we're glad he provided you with excellent service. If you need any further assistance, don't hesitate to reach out. - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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Sharon Lipscomb

August 20, 2024

5  out of  5
rating by Sharon Lipscomb
"I was very pleased with the State Farm office located at 1228 Forest avenue today Amazing I got a better price from Mr. Chi AND BETTER Service !"
We responded:
"Thank you, Sharon, for your positive feedback. I'm glad we were able to provide you with a better price and service. We appreciate your support and look forward to assisting you with any future needs. - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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RichyRichNYC

August 9, 2024

5  out of  5
rating by RichyRichNYC
"WOW WOW & WOWER, Agent Maria Gonzalez quoted me a Flood Policy via the National Flood Insurance Program/FEMA in less than 5 mins and bound it with a simple CC over the phone. Friends in Florida have been severely impacted by Storm/Hurricane Debbie and for under the cost of a fancy dinner/night out here in NYC I would have been crazy not to have it and have my home properly and securely protected. The process was easy, seamless and she was oh so knowledgeable. I've already recommended two friends do the same already and she told me I would get an amazon gift card via txt just for them calling in for the quote, not even buying. I cannot recommend her and this Agency more! You rock girl!"
We responded:
"Thanks a ton for your awesome review! I'm so glad Maria could help you out with your Flood Policy so quickly and easily. It's great to know you feel secure and protected, especially with the recent storms. We really appreciate your recommendations and are happy to hear about the Amazon gift card perk! Maria is indeed a valuable part of our team. If you need anything else, we're here for you! - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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Jay De Silva

August 8, 2024

5  out of  5
rating by Jay De Silva
"I visited the Forest Avenue State Farm office to clear a certain matter. As I entered, Abby who was at the desk gave me a warm welcome. She assisted me promptly and efficiently. I am extremely satisfied with her services. I would like to thank her, and I recommend that the organization should reward her pleasing service."
We responded:
"Thanks, Jay, for your awesome review! I'm really glad Abby could assist you so efficiently and make you feel welcome. We truly appreciate your recommendation and your kind words about her service. If you need any further assistance, we're always here to help! - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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Ayanna Ford

June 7, 2024

5  out of  5
rating by Ayanna Ford
"I spoke to Pamela, Office Associate, today for a Co-op quote. 29 mins 50 secs later I had my quote, Binder and had paid for the year in full. Not only was this SUPER easy but Pam literally made my, "adulting" fun. Thank you for helping me whistle while I work. :)"
We responded:
"Ayanna, I'm thrilled to hear that Pam made your insurance experience not only easy but also fun! We're pleased to have provided you with a quick quote, binder, and payment process. Thank you for your positive feedback, and we look forward to assisting you with any future insurance needs. Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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Pedro Velez

May 14, 2024

5  out of  5
rating by Pedro Velez
"Experience was not painful, I received the greatest service with State Farm the agent was very courteous and very knowledgeable and was able to give me a great deal. Thank you."
We responded:
"Pedro, I'm thrilled you had a great experience with our knowledgeable and courteous agent, and I'm glad we could provide you with a fantastic deal! Your satisfaction is our priority, and we appreciate your kind words. Please feel free to reach out for any future insurance needs or questions. - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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Renald Wiltshire

March 27, 2024

4  out of  5
rating by Renald Wiltshire
"What is the ultimate experience that we all seek from our service providers? Courtesy, patience and dependability.That’s the day to day experience that we all look for. I am a customer the representative is the key to solving an issue/problem. I encountered an issue with my policy that went unnoticed. The issue would’ve jeopardize my policy. The representative assigned to my case was Ms Gilliam. She patiently answered and responded to all my questions. She took the time to reassured me that she was going to follow up underwriting and provide updates as it becomes available to her. I was inundated with emails and follow up’s calls. This may come across as simply but when you have such a problem. It can make you feel uneasy and uncomfortable. Thanks to Ms Gilliam support. The thought of seeking another provider never came to mind. She provides a customer friendly and helpful environment. Superb."
We responded:
"Wow, we are delighted to hear about your positive experience with Sharon and our team! Providing courteous and dependable service is our top priority, and we are thrilled that we were able to address your policy issue promptly and effectively. Thank you for your kind words and for choosing us as your insurance provider. - Larissa Buerano - State Farm Insurance Agent, Staten Island, NY"
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guadalupe leon

January 23, 2024

1  out of  5
rating by guadalupe leon
"Hago esta reseña porque no creo que estén para negar el servicio , estuve con ellos antes y cuando los cancele por lo alto que me cobraran no les pareció nunca tuve accidentes y recibieron mucho dinero de mi seguro y cuando los cancele porque encontré otro más barato solo me regresaron $12 llame para hacer la cotización de otro carro y que creen que según ellos no soy aceptada para tener seguro con ellos, que clase de empresa son es inaceptable lo que hacen."
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B Pea

January 5, 2024

5  out of  5
rating by B Pea
"Very efficient"
We responded:
"Thank you for the five-star review. We appreciate you!"
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Francisco Garcia

January 4, 2024

1  out of  5
rating by Francisco Garcia
"Se an buelto mas arrogantes el servicio cada ves es mas malo antes asiendo mejor trabajo"
We responded:
"Francisco, lamentamos que no esté satisfecho con el servicio recibido. Desafortunadamente, no podemos encontrarlo en nuestro sistema como titular de póliza actual o anterior. Si esto se refiere a la cuenta de otro titular de póliza, nos encantaría obtener más información para poder resolver cualquier problema. Llame a nuestra oficina lo antes posible para que podamos investigar esto."
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Rodney Walker

December 1, 2023

5  out of  5
rating by Rodney Walker
"Always when I come to State Farm. They're always pleasant and always helpful. I would not trade state farm for the world."
We responded:
"We love seeing reviews like this, Rodney! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Jenny Ruiz Ortiz

September 21, 2023

5  out of  5
rating by Jenny Ruiz Ortiz
"Fue, La Niña muy cordial y eficiente con nosotros …. Estamos muy agradecidos con su atención y apoyo…. Felicidades a esta compañía por tener personas así…!!…. La persona es Leidy Perpinal…"
We responded:
"Jenny, gracias por su buena reseña. Apreciamos la oportunidad de ayudarle con sus necesidades de seguro. Gracias por ser parte de nuestra familia State Farm."
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DANNY GALINDEZ

August 21, 2023

5  out of  5
rating by DANNY GALINDEZ
"everyone here is so down to earh helpful as possible finally people who are here to help in every way ..awesome great"
We responded:
"Thank you, Danny! We appreciate you taking the time to share your experience with our office. We are glad to have you as part of our Staten Island State Farm family!"
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David Finkel

August 11, 2023

5  out of  5
rating by David Finkel
"Great staff and Sal is great"
We responded:
"Thank you for the five-star rating & shout out for Sal! We truly appreciate you, David!"
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B Giordano

July 22, 2023

5  out of  5
rating by B Giordano
"I been working with State Farm about 8 years and every business and cars I always deal with State Farm when the problem is done ✅ The staff is unbelievable so professional Richie is the best , thank you State Farm for make my life easier"
We responded:
"Thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Richy cares a lot about our customers."
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Shane Roer

July 12, 2023

1  out of  5
rating by Shane Roer
"Rich in this office is one of the most arrogant and disappointing insurance agents I have ever encountered. Our entire interaction was unprofessional and his behavior was as difficult and abrasive as possible. I strongly recommend doing business with any other State Farm agent. Terrible, Terrible service."
We responded:
"Shane, our customers’ privacy is of the utmost importance to us. With you being an outside insurance broker, I can see your frustration in not being able to get the information you were looking for in regards to one of our customers. I am, however, certain that our own State Farm customer would give us 5 stars for protecting their information. We would appreciate you following standard protocol and having your insured personally file a claim in order for us to handle this properly."
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Alyssa Longo

June 9, 2023

5  out of  5
rating by Alyssa Longo
"Richy @ Larissa's office is so so amazing! He and Kathy have helped out countless friends and family when they were at complete dead ends insurance wise. I am proud to say I am client as well too! The team there at both offices really care about you personally and you're not just a number like other places."
We responded:
"Thank you, Alyssa, for your positive feedback and acknowledging the exceptional assistance provided by Richy and Kathy. We greatly appreciate your recognition of our team's dedication to delivering outstanding service. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Stephanie Walker

June 3, 2023

2  out of  5
rating by Stephanie Walker
"The people are very nice but lately they have not been answering the phone and now they are trying to cancel my insurance."
We responded:
"Thank you for your review Stephanie. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. We will be reaching out to you shortly to discuss ways to remedy this situation."